Case Study: Are KPIs Enough?

Case Study: Are KPIs Enough?

This is a free case study that can be used during workshops on Customer Service or Customer Focus. The case study focuses on establishing the importance of measuring both soft and hard factors in customer service.

Introduction to Business Simulations and Games for Learning

Introduction to Business Simulations and Games for Learning

This is the presentation from our Webinar conducted on 5th, January, 2013. In this presentation, we build a case for the use of Business Simulations and Games in Education, Learning and Training.

OIRE | A Structured Framework for Learning Design

OIRE | A Structured Framework for Learning Design

What is OIRE OIRE is an acronym for Orient-Immerse-Reflect-Extend. It is a structured method of designing learning content that focuses on generating rich learner to learner interaction, reflection and transfer of learning to the real world. It can be used to design both classroom and online learning. Here is a quick overview to the OIRE model   Note: In this article, we will use Conflict Management as a topic to […]

3 Skills Every Human Resource Professional Needs

What makes for a skilled HR professional? In this article I explore 3 skills that are absolutely essential for every HR professional. I also provide a list of  Top 5 resources curated from the Internet that can help you build proficiency in these skills. Skill 1: Ability to Conduct Structured Interviews In my career as an HR professional I have interviewed hundreds of people and I think there is still […]