From eLearning Courses to Digital Learning Resources

From eLearning Courses to Digital Learning Resources

What if we build eLearning in such a way that after the initial launch of the eLearning is completed, the conceptual components can be extracted, flipped and re-used in a variety of learning and performance management scenarios?

Case Study: Are KPIs Enough?

Case Study: Are KPIs Enough?

This is a free case study that can be used during workshops on Customer Service or Customer Focus. The case study focuses on establishing the importance of measuring both soft and hard factors in customer service.