Using Case Studies for Legal Compliance Training

The eLearning starts with a video describing a real-life industrial disaster at the Chevron, Richmond Refinery and the legal fallouts of the event. Reflective questions that draw attention to the importance of the subject matter of the module follow the video.

Case Study: Are KPIs Enough?

Case Study: Are KPIs Enough?

This is a free case study that can be used during workshops on Customer Service or Customer Focus. The case study focuses on establishing the importance of measuring both soft and hard factors in customer service.